No returns or exchanges. After an order is placed, it cannot be changed or cancelled. Please review your cart and size guide before purchase.

Your order number will appear once an order is placed, but your tracking number will be emailed to you once an item is shipped. Please be advised to save both numbers for any customer service issues.

Once we ship your item, the carrier parcel is responsible for any issues with lost mail. Please contact USPS, UPS or DHL if your package has been stolen or lost in mail. We only refund orders if they are shipped back to our facility.

For international orders, please be aware of any additional fees in your country; The purchaser will pay any additional taxes & duties not covered at checkout in addition with the purchase price of the goods. 

If you have further questions on our policies, feel free to message us on our website or direct message us on Instagram.

Note: a direct email to info@moonkissedcollective.com is only for design collaboration inquires and blog submissions. Customer service issues will not be resolved if they are emailed to that address outside of our website's inbox.